Returns & Refund Policy

Last Updated: August 5, 2026

Thank you for shopping with us. We value our customers and aim to provide a fair and transparent returns and refunds process. Please read this policy carefully before making a purchase.

Return Eligibility

To be eligible for a return, the following conditions must be be met:

  • The return request must be submitted within 7 days of receiving your order.
  • The item must be unused, unopened, and in its original condition and packaging.
  • Proof of purchase, such as your order confirmation or receipt, is required.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

For health, hygiene, safety, legal, or regulatory reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Opened or used products.
  • Products with broken or removed safety seals.
  • Items damaged due to misuse, improper storage, or normal wear after delivery.
  • Clearance, promotional, or final-sale items, where permitted by law.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered:

  1. Contact our customer support team within 48 hours of delivery.
  2. Include your order number.
  3. Provide clear photos of:
    • The product.
    • The shipping package.
    • Any visible damage or issue.

After reviewing your claim, we will determine the appropriate resolution, which may include a replacement, refund, store credit, or another suitable remedy where appropriate.

Return Process

To request a return:

  1. Contact our customer support team through our Contact Us page.
  2. Wait for return instructions before sending any item.
  3. Securely package the product to help prevent damage during return shipping.
  4. Ship the item using the instructions provided.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Unless the return is due to our error, a defective item, or an item damaged in transit, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • Refunds will be issued to the original payment method whenever possible.
  • Processing times may vary depending on your payment provider or financial institution.
  • Shipping fees may not be refunded unless the return is due to our error or required by law.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. If eligible, you may instead request a return in accordance with this policy.

Policy Updates

We may update this Returns & Refund Policy from time to time. Any changes will be posted on this page with the revised “Last Updated” date.

Contact Us

If you have questions about this Returns & Refund Policy, please contact us through our Contact Us page.