Delivery Information

Last Updated: August 5, 2026

Thank you for choosing to shop with us. This page explains how we handle deliveries and what you can expect after your order has been shipped.

Delivery Areas

We deliver to eligible domestic and international destinations, subject to applicable laws, shipping carrier availability, and local regulations.

If we are unable to deliver to your location, you will be notified before your order is processed or your payment will be refunded where appropriate.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

Delivery times depend on the destination, shipping method, and carrier.

Estimated delivery times are:

  • Domestic deliveries: 2–7 business days
  • International deliveries: 5–15 business days

These delivery estimates are provided for guidance only and are not guaranteed.

Delivery Confirmation

When your order has been dispatched, you may receive a shipping confirmation email containing tracking information if tracking is available for your shipment.

Please allow up to 48 hours for tracking updates to appear.

Delays

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

  • Severe weather conditions
  • Customs inspections
  • Carrier disruptions
  • High seasonal shipping volumes
  • Public holidays
  • Incomplete or inaccurate delivery information

We appreciate your patience should any unexpected delays occur.

Failed Delivery Attempts

If delivery cannot be completed because no one is available to receive the package or the delivery address is incorrect, the carrier may:

  • Attempt delivery again;
  • Hold the package for collection where available; or
  • Return the package to us.

Additional shipping charges may apply if a returned package needs to be reshipped.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

Unless otherwise stated, these charges are the customer’s responsibility.

Delivery Issues

If your order has not arrived within the expected delivery period, or if it arrives damaged or incomplete, please contact our customer support team promptly.

To help us investigate your request, please include:

  • Your order number
  • Your full name
  • A description of the issue
  • Photos of the package and product (if applicable)

We will work with the shipping carrier to investigate and provide an appropriate resolution where possible.

Contact Us

If you have any questions about delivery, please contact us through our Contact Us page. We will be happy to assist you.